Inclusions & Exclusions

Inclusions

• Meet & greet at arrival
• Sightseeing in shared vehicle
• Breakfast and Dinner

Exclusions

• Expenses caused by factors beyond our control like rail and flight delays, roadblocks, vehicle mal-functions, political disturbances etc.
• Entrance fees to monuments and museum
• All personal expenses
• Anything not mentioned in the inclusions list
• 5% GST and 5% TCS or as applicable to the total amount

Payment Policy

Payment Policy:

• 50% of the package amount must be paid during the time of booking (Advance Payment).
• Reconfirmation procedures can be done only after receiving the payment.
• Unused services for transfers, tours, and hotel accommodation are not refundable.

Cancellation Period (No. of days prior to Departure)

0-14 Days- 100%

15-30 Days- 75% of the Tour Cost

31-45 Days- 50% of the Tour Cost

46-50 Days-30% of the Tour Cost

More than 50 Days- 20% of the Tour Cost

Airline Cancellation Policy:

• Cancellation/Name Change/Date change will be processed as per Airline terms and conditions.
• No cash refund, the amount will be adjusted in an upcoming package.

Cancellation Policy

Cancellation charges per person

• 15 or more days before departure: 100%

Airline Cancellation Policy:

• Cancellation/Name Change/Date change will be processed as per Airline terms and conditions.
• No cash refund, the amount will be adjusted in an upcoming package.

Terms & Conditions

• Rates are valid for Indian Citizens Only.
• Reconfirmation procedures can be done only after receiving the payment.
• Passport copies are mandatory for all payments made in foreign currency.
• Standard Check-in is at 14:00 Hours, and Check-out is at 12:00 Hours, which may vary as per local rules or the nature of the tour package.
• In case of Force Majeure events, such as pandemics, flight delays, cancellations, etc., we reserve the right to alter, amend, change, or modify the tour package and facilities before or during the tour. Refunds will not be applicable in such cases.
• Kalson Holidays will not be held accountable for any misbehavior or involvement in illegal activities by the customer during the tour.
• Any sickness, personal injuries, medical emergencies, or deaths during the trip are the responsibility of the customer and should be covered by their insurance.
• If you experience any discomfort with our service, please notify the tour coordinator or our office. Legal complaints will be handled under the jurisdiction of Bhopal.
• Pre/post tour deviations must be informed at the time of booking. Last-minute changes will not be entertained. Unused services will not be refunded.
• Security deposits may be required by hotels, which will be refunded upon checkout.
• Guests are advised not to keep valuables in the coach. The company will not be responsible for any loss.
• Guests are expected to be on time for tours and transfers. The maximum waiting time for the driver is 10 minutes.
• All guests must have valid travel insurance.
• Passengers must carry the required show money as per the rules of their travel destination.
• The company will not be liable for deportation issues due to a lack of show money or failure to present documents properly.
• Engaging in absconding or unlawful behavior during the tour will result in termination of the tour and revocation of travel privileges.
• The company shall not be liable for any expenses incurred due to failure to comply with tour or destination country regulations.
• It is mandatory for all guests to wear seatbelts while traveling. Any fines issued due to failure shall be borne by the guest.